This Refund Policy explains when charges for OrdenStock can be refunded. It forms part of our Terms and Conditions.
The Free plan is always free and never charges your card.
Pro Monthly includes a 7-day free trial. If you cancel before the trial ends, you are not charged. After the trial, each monthly payment covers the month ahead and is non-refundable: we do not provide refunds or credits for partial months or unused time. Cancelling stops the next charge and you keep Pro until the end of the month you paid for.
Pro Yearly is billed upfront for 12 months and has no free trial. Yearly payments are non-refundable, including for unused months. Cancelling stops the next yearly renewal and you keep Pro until the end of the year you paid for.
If you switch from Pro Monthly to Pro Yearly, Stripe credits the unused part of your current month towards the yearly charge. Pausing a subscription stops charges during the pause but does not refund past payments. Discounts and promotional offers are not exchangeable for cash.
If you were charged twice, charged after you cancelled, or charged an incorrect amount, contact us at support@ordenstock.com within 30 days of the charge. After we confirm the error, we will refund the incorrect amount to your original payment method; banks usually take 5 to 10 business days to show it.
This policy does not limit any refund rights you have under applicable United States federal and state consumer protection laws. If such a law requires a refund, we will provide it.
Email support@ordenstock.com from your account email with the date and amount of the charge and the reason. We will reply within 5 business days.
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